Refund & cancellation policy
Last updated: 10 May 2026
Jurisdiction: Matters are governed by the laws of India and the dispute resolution mechanism (if any) stated in your contract.
Zeparines International operates business-to-business (B2B) international trade. This policy explains how cancellations, refunds, and commercial disputes are typically handled. It does not replace the payment and remedy clauses in your specific contract or pro forma invoice, which always prevail where they differ.
Document ID: zeparines-international-legal-refund
1. Nature of transactions
1.1 B2B export / import
Orders generally involve custom sourcing, manufacturing lead times, shipping windows, and documentary compliance. Consumer-style “cooling off” rights that apply to retail e-commerce typically do not apply to bespoke B2B supply contracts.
1.2 No implied retail returns
Unless a written contract expressly provides for return of goods for credit, delivered goods are considered accepted subject to the quality and quantity remedies stated in that contract.
2. Cancellations before shipment
2.1 Buyer-initiated
If you cancel after we have committed costs (supplier deposits, inspection fees, documentation, or freight booking), we may invoice reasonable cancellation charges as stated in the quotation or contract.
2.2 Force majeure
Neither party is liable for delay or non-performance caused by events beyond reasonable control (including embargoes, port closures, pandemic restrictions, or documented supplier failure), subject to good-faith mitigation and prompt notice.
3. Advance payments and letters of credit
3.1 Advances
Non-refundable portions of advance payments may be retained to cover actual third-party costs and margin at risk where expressly stated in writing before payment.
3.2 Documentary credits
Letter of credit transactions follow UCP / eUCP rules as incorporated by the issuing bank. Discrepancies and refusal of documents are handled per banking practice and the underlying contract.
4. Quality claims and remedies
4.1 Notice
Any visible shortage or damage must be notified in writing with dated photographs and carrier remarks within the period stated in the contract (or, if silent, within seven (7) days of delivery at destination).
4.2 Latent defects
Latent quality claims must be raised promptly after discovery and supported by independent test reports where applicable. Remedies may include replacement, price adjustment, or credit as expressly agreed — not automatic full refund.
5. Refund processing
5.1 Approved refunds
Where a refund is contractually or commercially agreed in writing, it will be processed to the original payer’s bank account (or other agreed route) within a reasonable period after settlement of foreign exchange and banking formalities, typically fifteen (15) to forty-five (45) business days unless a shorter period is agreed.
5.2 Charges
Bank transfer fees, currency conversion differences, and intermediary charges may be deducted unless the contract states that the Company bears those costs.
6. Dispute resolution
6.1 Escalation
Parties will first attempt amicable resolution through designated commercial contacts. If unresolved, disputes may be referred to arbitration or courts as specified in the governing contract.